The US Department of Justice is chasing Adobe for aggressive contracts labelled as Annual, Paid Monthly, without clear enough descriptions on the fact that it’s annual. On top of the core issue, the cancellation process was accused of being onerous and complicated, with Early Termination Fees that amounted to hundreds of dollars. My approach would have been different, were I in charge. I’d have it customers can leave anytime they want, and let’s make it easy, then entice them to stay with superior product, amazing innovations, and more. Perhaps that’s why I’m not a gazillionaire?

Adobe has been sued by the US DOJ, the latest in a string of high-profile tech-related lawsuits, this one focusing on subscription practices.

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